Professional Experience

$500M+

Governed operations & reporting for a major strategic co-investment framework.

400+

Staff members supported as Regional Lead for a premier intelligence and cyber tech hub.

Global

Architected scalable trust, identity, and payment integrations utilized worldwide.

3+ Patents

Co-invented foundational IoT data protection and payment authentication frameworks.

Senior executive-facing leader for the Vancouver technology hub, driving strategic alignment, governance cadence, and ecosystem engagement across trust, identity, and payments-adjacent digital experiences.

• Led end-to-end site operations for a 400+ employee technology hub, managing facilities, real estate, technical services, legal, HR, finance, and provincial governance.
• Applied Human-Centered Design (HCD) to workplace experience, building employee journey maps and personas to tangibly improve culture, retention, and daily friction.
• Successfully integrated a major acquisition into the core Mastercard culture via targeted activations, DEI initiatives, and breaking down silos between distinct business units.
• Served as the primary regional representative, showcasing the hub's capabilities, talent, and strategic value to key government officials, visiting executives, and enterprise customers.
• Led execution of the $500M Strategic Innovation Fund commitments by coordinating across accountable engineering teams, aligning milestones, and surfacing dependencies early.

Led a team of architects accountable for delivery outcomes, translating customer and business requirements into delivery-ready technical requirements and implementation plans.

• Led and coached a team of 4 architects, owning intake, solution design, and translation of requirements into specifications.
• Drove outcomes end-to-end by aligning Engineering, Data Science, Implementation, and Customer Success to shared requirements and timelines.
• Created implementation plans to support customer integration, including rollout sequencing and readiness checkpoints.
• Delivered capabilities across payments-related journeys, fraud decisioning, and behavioral biometrics, balancing risk controls with low-friction experiences.

Provided platform and integration architecture for customer-facing trust/identity capabilities, defining scalable patterns and standards-driven data contracts.

• Defined scalable integration patterns (APIs/data flows) and key non-functional requirements, guiding teams on reliability, security, and release impacts.
• Contributed to open banking (PSD2) by shaping a standardized data contract for consistent minimum inputs for fraud assessment.
• Designed a FIDO-backed PIN step-up modality for regulated markets, enabling secure checkout in card payment flows.
• Partnered with Product, Engineering, and UX to translate requirements into practical designs and rollout readiness.

Led UX strategy and delivery for customer-facing digital products, managing a team and partnering with product and engineering to improve usability, engagement, and self-serve outcomes.

• Led a UX team delivering end-to-end web and mobile digital experiences.
• Ran discovery and usability activities (research, testing, VOC loops) to validate solutions and reduce delivery risk.
• Improved self-serve and reduced support demand by strengthening in-product guidance and task completion flows.
• Partnered with Product & Engineering to deliver iterative releases through pilots and phased rollouts.

Led delivery for client and internal web initiatives, acting as the main bridge between clients, sales, design, and engineering. Served as technical lead for ad platform migrations and agile project lead for the design team.

Designed and built web experiences end-to-end—taking concepts from visual mockups through front-end implementation using HTML/CSS.

Worked as part of a team in various web development tasks across dozens of projects utilizing Graphic Design, Database architecture, and LAMP stack development.

Founded a digital studio focused on user-centered web experiences, delivering UX/UI, front-end implementation support, and brand systems.